Returns and refunds
Every product, in every country where it is sold.
1Your 30 days
You have 30 days from the day of delivery to send back any product, "satisfied or refunded". The law gives you 14 days to withdraw from a purchase made at a distance; our 30 days contain those 14 days and go beyond them, and for the whole period the procedure, the return costs and the refund are identical.
The 30 days start on the day the product is delivered to you, and you do not have to give a reason. A product bought at a reduced price has the same 30 days and the same refund as any other.
Return period: 30 days from delivery, satisfied or refunded.
Warranty: 4 years, in addition to the legal guarantee of conformity.
Return postage: yours if you simply changed your mind; ours if the product is defective, damaged or different from what you ordered.
Refund: by bank transfer.
These conditions apply to every product we sell, in every country where it is sold.
2How to return a product
- Write to us at refund@belthran.com within 30 days of delivery, with the name and phone number of the order and the product you are returning.
- Send the product, with the accessories that came with it, within 14 days of writing to us, to: DIENNE S.R.L., Via Antonio Gramsci, 7 – 67051 Avezzano (AQ), Italia.
- Give us your bank details (IBAN and account holder), since you paid on delivery.
3Return postage
- You changed your mind: you pay the postage for sending the product back.
- The product is defective or damaged, or it is not the one you ordered: we pay the postage. Write to us first and we agree with you how the product travels back.
4Your refund
We refund you by bank transfer without undue delay and at the latest within 14 days of the day we receive your return request. We may wait to send the refund until we have received the product back or you have sent us proof that you have shipped it, whichever happens first.
We refund the whole price you paid; shipping was free. Because you paid the courier, the money comes back by bank transfer to the account you give us, at no charge to you.
5Defects and the 4-year warranty
Every product carries a 4-year commercial warranty from delivery, given by DIENNE S.R.L., in addition to the legal guarantee of conformity, which lasts for at least two years from delivery, or for longer where the law of your country provides it. If a defect appears, write to refund@belthran.com: we tell you how to send the product at our expense and we repair or replace it, or refund you if neither is possible. See also our Terms and Conditions.