Terms and Conditions

1The seller

Products ordered on belthran.com are sold by DIENNE S.R.L., Via Antonio Gramsci, 7 – 67051 Avezzano (AQ), Italia, PARTITA IVA: IT01755060660 ("we", "us"). Belthran is the name of our online shop, which sells practical products for home, garden and daily life.

Write to info@belthran.com for orders and general questions, to refund@belthran.com for returns, refunds and warranty, and to contacts@belthran.com for personal data.

These terms apply to orders placed by consumers, meaning people who buy for purposes outside their trade or profession, on the product pages of belthran.com. They do not reduce any right that consumer law gives you. The description, technical data and box contents of a product are those shown on its product page.

2How you order and when the contract is made

1. You send the short form on the product page with your name, phone number and delivery address. You pay nothing and give no card details.
2. Our consultant calls you within 24 hours and explains all the conditions of the order: product, price, delivery and payment. You can refuse the order during the call, at no cost.
3. The contract is made when you confirm the order in that call.
4. The courier brings the parcel, usually 1–2 working days after the call, and you pay on delivery.

3Payment

You pay the courier when the product arrives, either cash or card. Sending the order form costs nothing, and we never ask for card details online. Shipping is free and paying on delivery costs nothing extra.

4Delivery

The parcel goes to the address you confirmed on the phone, in any country where the product is on sale, normally 1–2 working days after that call. If a delay arises, we let you know. If we do not deliver on time, you have the rights that consumer law gives you, including the right to end the contract. More on delivery in our Shipping Policy.

5Returns within 30 days and right of withdrawal

You have 30 days from the day of delivery to send back any product, "satisfied or refunded". The law gives you 14 days to withdraw from a purchase made at a distance; our 30 days contain those 14 days and go beyond them, and for the whole period the procedure, the return costs and the refund are identical.

No reason is needed. To return a product, tell us by email at refund@belthran.com and send the product, within 14 days of telling us, to: DIENNE S.R.L., Via Antonio Gramsci, 7 – 67051 Avezzano (AQ), Italia. The steps are in our Refund Policy.

If you send a product back because you changed your mind, you pay the postage. If it arrived defective or damaged, or it is not the product you ordered, we pay it.

We refund you by bank transfer without undue delay and at the latest within 14 days of the day we receive your return request. We may wait to send the refund until we have received the product back or you have sent us proof that you have shipped it, whichever happens first.

A product bought at a reduced price has the same 30 days and the same refund as any other.

64-year warranty and legal guarantee of conformity

4-year warranty. Every product comes with our commercial warranty of 4 years from delivery, at no cost to you. The guarantor is DIENNE S.R.L., Via Antonio Gramsci, 7 – 67051 Avezzano (AQ), Italia. Should a defect show up, email refund@belthran.com giving your name, the order's phone number and a few words on the problem: we tell you how to send the product at our expense and we repair or replace it, or refund you if neither is possible.

Legal guarantee of conformity. Separately from our warranty, consumer law makes us, as the seller, responsible for any lack of conformity of the product for at least two years from delivery, or for longer where the law of your country provides it. Our 4-year warranty adds to these rights and does not replace or limit them.

7Questions and complaints

Send questions and complaints to info@belthran.com, or to refund@belthran.com for returns, refunds and warranty, with the name and phone number of the order. We answer by email.

You can also contact the consumer authorities or an out-of-court dispute resolution body of your country. For a dispute with a seller based in another EU country, the European Consumer Centre of your country helps free of charge.

8Applicable law and courts

These terms are governed by Italian law. Choosing Italian law does not take away the protection given to you by the mandatory provisions of the law of your country of residence. As a consumer you can sue us in the courts of your country, and we can sue you only there.

9Personal data and updates

Personal data are covered by our Privacy Policy and Cookie Policy. We may change these terms; an order is governed by the version published on this page on the day it was placed.