Delivery
One set of conditions for every product, in every country where it is sold.
1From the order to your door
- You send the order form on the product page of your country.
- Within 24 hours our consultant calls you and explains all the conditions of the order; you confirm it or refuse it.
- The courier delivers, usually 1–2 working days after the call.
- You look at the parcel, then pay the courier: cash or card.
If you gave us your email address after the order, the tracking number is sent there.
2Cost, time and payment
These conditions are the same for every product we sell, in every country where it is sold:
Shipping: free.
Delivery: normally within 1–2 working days of the call in which you confirm the order.
Payment: to the courier when the parcel arrives, cash or card. Nothing is paid online.
Paying on delivery carries no surcharge: the courier collects exactly the price in the order box of the product page. The countries in which a product can be ordered are the ones offered on its own page.
3Delays and damaged parcels
The 1–2 working days are what normally happens, not a fixed date we promise. If a delay arises, we let you know; if we do not deliver on time, you have the rights that consumer law gives you, including the right to end the contract.
If the parcel arrives damaged, or you received a different product from the one you ordered, email refund@belthran.com as soon as you can: we replace the product or refund you, and we pay the return postage.
4Returns
You have 30 days from the day of delivery to send back any product, "satisfied or refunded". The law gives you 14 days to withdraw from a purchase made at a distance; our 30 days contain those 14 days and go beyond them, and for the whole period the procedure, the return costs and the refund are identical.
Tell us by email at refund@belthran.com and send the product to: DIENNE S.R.L., Via Antonio Gramsci, 7 – 67051 Avezzano (AQ), Italia. If you send a product back because you changed your mind, you pay the postage. If it arrived defective or damaged, or it is not the product you ordered, we pay it.
We refund you by bank transfer without undue delay and at the latest within 14 days of the day we receive your return request. We may wait to send the refund until we have received the product back or you have sent us proof that you have shipped it, whichever happens first.
The step-by-step instructions are in our Refund Policy.
5Questions about a delivery
Write to info@belthran.com with the name and phone number of the order.